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Customer Service Manager

hace 1 mes

Zapopan, Jalisco, México Ait Worldwide Logistics, Inc. A tiempo completo

**About the Role**

AIT Worldwide Logistics is seeking a highly skilled Customer Account Manager to join our team. As a key member of our Critical Solutions Division, you will be responsible for developing and managing key accounts, ensuring customer satisfaction, and driving business growth.

**Key Responsibilities**

- Develop and execute account plans to meet or exceed sales targets
- Build and maintain strong relationships with customers and internal stakeholders
- Analyze account data to identify opportunities for growth and improvement
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Stay up-to-date on industry trends and regulatory requirements to ensure compliance and best practices

**Requirements**

- 7+ years of experience in freight forwarding operations, account management, or sales in the supply chain industry
- Strong understanding of air and ocean imports and exports, as well as cargo management systems
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
- Proficient in MS Office and other relevant software
- Ability to work independently and as part of a virtual team across multiple time zones and geographies

**What We Offer**

- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- Opportunities for professional growth and development
- Collaborative and dynamic work environment