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Lead Technologies and Customer Service Specialist
hace 2 meses
Job Summary:
We are seeking a highly skilled and experienced professional to join our team at WorkBox Mx as a Lead Technologies and Customer Service Specialist. This role will be responsible for providing technical leadership and support to our customers in Mexico and other LATAM countries.
Key Responsibilities:
- Be the primary point of contact for technical support and guidance for our customers.
- Provide technical leadership and expertise to ensure successful project implementations and deployments.
- Coordinate and manage technical integrations with customers to meet their business needs.
- Meet and understand customer demands to deliver tailored solutions.
- Scope and plan new deployments based on customer requirements.
- Develop functional specifications for new projects and conduct preliminary technical assessments.
- Manage and resolve technical incidents and security procedures for customers.
- Monitor and maintain service performance and integrations.
- Plan and coordinate implementation schedules and idealize new solutions.
Requirements:
- Basic skills in Android development and JavaScript.
- Fluent in English.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong communication and problem-solving skills.
What We Offer:
- Flexible working hours.
- Productivity bonus.
- 8-hour workday.
- English language proficiency (desired).
