HR Inquiries Specialist
hace 4 semanas
A Culture of Excellence – Growing Our People to Grow Our Business
We're committed to creating a workplace where our employees can thrive and make a positive impact every day. Our company is dedicated to improving quality of life with our customers, suppliers, and partners as we serve the world's most essential industries.
Primary Purpose:
The HR Inquiries Administrator (HRIA) plays a critical role in receiving and resolving HR cases/tickets, ensuring timely and effective service delivery. This customer-focused role works closely with the Tier 1 team to consistently meet/exceed established key performance metrics, including SLA, to deliver exceptional service.
Key Responsibilities:
- Deliver exceptional customer experience, providing problem-solving skills and a customer-centric mindset to thrive in a fast-paced environment.
- Consistently deliver results with a commitment to service delivery excellence, ensuring all employees and managers receive timely and accurate support.
- Provide tier-one support for all employees and managers, answering inquiries, resolving issues, and providing guidance on HR policies and procedures.
- Assist in assessing team members' cases, contributing to peer quality review processes, and applying tools like ServiceNow.
- Help ensure cases are evenly distributed and handled in a timely manner, assisting in member's case queues.
- Respond to associate inquiries, providing clear and accurate information in a professional manner.
- Participate in training sessions as needed, continuously improving knowledge and skills in HR case management.
Requirements:
- Bachelor's degree or equivalent, preferably in HR, and/or Business.
- 1+ years of previous experience in a HR Shared Service, Call Centre, or Service Environment.
- Familiarity with HR systems (HRIS) and shared services HR technology.
- Ability to navigate with proficiency and deliver high-quality customer service.
- Ability to handle and maintain confidential & sensitive data.
- Excellent communication skills with good knowledge of written and spoken English to connect with all levels of employees across the organization.
We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives, and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.
Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
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