HR Inquiries Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Univar Solutions A tiempo completo

A Culture of Excellence – Growing Our People to Grow Our Business

We're committed to creating a workplace where our employees can thrive and make a positive impact every day.

Primary Purpose:

The HR Inquiries Administrator (HRIA) receives and resolves HR cases/tickets and completes the required actions. This customer-service focused role is primarily responsible for working closely with the Tier 1 team to ensure that all cases are resolved, consistently meeting/exceeding established key performance metrics including SLA to deliver service excellence.

Key Responsibilities:

  • Deliver exceptional customer experience, problem-solving with strong discernment and be able to thrive in a fast-paced environment.
  • Deliver consistent results with a customer-centric mindset, and a commitment to service delivery excellence.
  • Provide tier-one support for all employees and managers, answering inquiries, resolving issues, and providing guidance on HR policies and procedures.
  • Assist in assessing team members' cases contributing to peer quality review process, applying tools like ServiceNow.
  • Assist in member's case queues, helping ensure cases are evenly distributed and handled in a timely manner.
  • Respond to associate inquiries, providing clear and accurate information in a professional manner.
  • Participate in training sessions as needed, continuously improving knowledge and skills in HR case management.

Requirements:

  • Bachelor's degree or equivalent, preferably in HR, and/or Business
  • 1+ years previous experience in a HR Shared Service, Call Centre, Service Environment
  • Familiarity with HR systems (HRIS) and shared services HR technology
  • Ability to navigate with proficiency and deliver high-quality customer service
  • Ability to handle and maintain confidential & sensitive data
  • Excellent communication skills with good knowledge of written and spoken English to be able to connect with all levels of employees across the organization

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.


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