Business Development Support Associate

hace 13 horas


Guadalajara, Jalisco, México Fair Trade Outsourcing A tiempo completo

We are a global business process outsourcing company, committed to delivering exceptional service to our clients. Location: Our offices in Mexico, Ghana, the Philippines, and the United States offer a unique opportunity to work with diverse cultures and teams.

About Us: Fair Trade Outsourcing is a trusted partner for businesses seeking to outsource their operations. We provide a range of services, including customer support, helping companies like yours to focus on growth and innovation.

Job Overview: As a Customer Service Representative, you will be the face of our company, providing top-notch support to our clients' customers. This role requires excellent communication skills, attention to detail, and a passion for delivering exceptional results.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries and issues
  • Work closely with internal teams to resolve complex customer complaints
  • Meet or exceed performance targets, ensuring high levels of customer satisfaction
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers

Benefits:

  • Salary: $12,000 - 15,000 MXN per month, based on skills and experience
  • Holiday Pay: 14 days of paid vacation time per year
  • Christmas Bonus: 30 days of bonus pay, equivalent to one month's salary
  • Referral Program: Earn rewards for referring friends and family to join our team
  • Parking and Meal Vouchers: Enjoy convenient parking and meal vouchers as part of our employee benefits package

Requirements:

  • Intermediate English: Fluency in spoken and written English is essential for this role
  • Excellent Communication Skills: Ability to communicate effectively with colleagues, clients, and management


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