Business Development Support Associate
hace 13 horas
We are a global business process outsourcing company, committed to delivering exceptional service to our clients. Location: Our offices in Mexico, Ghana, the Philippines, and the United States offer a unique opportunity to work with diverse cultures and teams.
About Us: Fair Trade Outsourcing is a trusted partner for businesses seeking to outsource their operations. We provide a range of services, including customer support, helping companies like yours to focus on growth and innovation.
Job Overview: As a Customer Service Representative, you will be the face of our company, providing top-notch support to our clients' customers. This role requires excellent communication skills, attention to detail, and a passion for delivering exceptional results.
Key Responsibilities:
- Provide timely and effective resolution to customer inquiries and issues
- Work closely with internal teams to resolve complex customer complaints
- Meet or exceed performance targets, ensuring high levels of customer satisfaction
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers
Benefits:
- Salary: $12,000 - 15,000 MXN per month, based on skills and experience
- Holiday Pay: 14 days of paid vacation time per year
- Christmas Bonus: 30 days of bonus pay, equivalent to one month's salary
- Referral Program: Earn rewards for referring friends and family to join our team
- Parking and Meal Vouchers: Enjoy convenient parking and meal vouchers as part of our employee benefits package
Requirements:
- Intermediate English: Fluency in spoken and written English is essential for this role
- Excellent Communication Skills: Ability to communicate effectively with colleagues, clients, and management
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