Technical Support Associate for Clinical Services
hace 1 día
Job Title: Technical Support Associate for Clinical Services
Company Overview:
We are NTT DATA, a leading IT services provider. Our Provider Clinical Service Desk is seeking a skilled Technical Support Associate to join our team.
Salary:
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and location.
Job Description:
This role involves providing technical support to clinicians and healthcare professionals in a fast-paced call center environment.
Responsibilities:
- Track and document customer interactions, incidents, and issues in a timely manner.
- Resolve technical issues efficiently, escalating complex cases when necessary.
- Maintain a quiet, private workspace with high-speed internet access.
Required Skills and Qualifications:
To be successful in this role, you will need:
- A minimum of 4 years of service desk or helpdesk experience, or an equivalent combination of education and technical troubleshooting experience.
- 1 year of technical troubleshooting experience.
- High school diploma or equivalent required.
Preferred Skills:
If you have:
- Experience in a call center environment.
- Demonstrated a service philosophy in all interactions.
- Effective communication and interpersonal skills.
- Proficient typing and English language skills (both verbally and in writing).
Benefits:
We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off, starting from your first day of employment.
About Us:
NTT DATA is a global IT services provider dedicated to helping clients achieve their business objectives through innovative technology solutions.
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