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Customer Support Associate

hace 2 meses

Guadalajara, Jalisco, México Coyote Logistics A tiempo completo

Coyote Logistics, a leading global third-party logistics provider, offers an exciting opportunity for a Customer Support Associate - Operations Expert to join their team.

About Coyote Logistics:

Coyote Logistics is a renowned logistics provider that has been driving industry progress with expertise and integrity for over 15 years. Their strengths lie in their services and solutions, which are driven by exceptional people. This commitment to offering a best-in-class employee experience is reflected in the company's dedication to providing a supportive work environment.

Job Summary:

The Customer Support Associate - Operations Expert will play a vital role in operational support, communicating with truck drivers, dispatchers, and customers daily. This role requires top-notch customer service skills and the ability to provide thorough information in a fast-paced environment using email and phone calls. Whether it's providing simple information or facilitating complex solutions, the Coyote 24.7 Team is committed to helping with a friendly voice and a no-excuses mentality.

Daily Tasks & Responsibilities:

  • Respond promptly to inbound calls and emails from drivers, carriers, and customers
  • Provide efficient and accurate responses, explaining possible solutions and ensuring the caller feels supported and valued
  • Meet personal/team qualitative and quantitative targets
  • Utilize available resources to resolve issues independently, urgently, and thoroughly
  • Update and document information using applicable company software
  • Create incidents and send emails as needed, notifying appropriate parties and escalating when necessary
  • Deliver exceptional customer service in tone and actions
  • Participate in training and other learning opportunities to expand knowledge of the company and position

Benefits:

  • Work collaboratively in a flexible hybrid model
  • Medical, dental, vision, and life insurance coverage
  • Mental and nutritional health resources
  • $2 million invested annually in professional growth and development tools
  • Free access to LinkedIn Learning for skill development
  • 15 paid time off days in the first year
  • Home office bonus
  • 3 paid community service days annually
  • Casual office dress code
  • Pet-friendly office

Estimated Salary: $65,000 - $85,000 per year