Tech Support Specialist
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GEP Worldwide is a dynamic and innovative company that invests in its clients' success. Our diverse team of professionals is passionate about procurement, creating strong collaborative relationships that deliver extraordinary value year after year.
We provide practical services and software that enable procurement leaders to maximize their impact on business operations, strategy, and financial performance.
About the RoleThis IT Helpdesk Technician position is based in Mexico City and is an integral part of our Global Delivery Team. The successful candidate will have strong written, verbal communication, and customer-service skills with the ability to work effectively with diverse groups of people at various levels within an organization.
- Monitor, resolve, and assign incoming tickets into the Help Desk System – Service desk+
- Administer Office365 and Active Directory for access to email, network access, and OneDrive
- Install software on desktops or laptops, including imaging new laptops locally and remotely
- Follow all company Service Level Agreements for addressing IT Tickets
- Troubleshoot and support user laptops/software related issues
- Support printing, faxing, and video conference calls & VoIP phones
- Desktop/Laptop Imaging and software, patch, and update deployments
- Support/Manage local and remote support for worldwide (US, Central and South America, UK, and India) operations as required
- Microsoft SharePoint
To be successful in this role, you should have:
- Bachelor's degree in Information Technology or a related field
- Fluent in English (spoken and written) and Spanish
- At least 1 year of prior experience with good understanding of Windows, Word, Excel, and Outlook
- Hard working, flexible, and eager to learn
- Available to travel
The estimated salary for this position is $40,000-$60,000 per annum, depending on qualifications and experience. We offer a competitive benefits package and opportunities for growth and development in a dynamic and innovative company.
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