Technical Support Specialist
hace 3 semanas
About the Role
">We are seeking a highly skilled Technical Support Specialist to join our US team. The ideal candidate will have exceptional technical, organizational, and communication skills to handle customer and partner support.
">Responsibilities
- Serve as the primary technical support contact for Singular's customers, partners, and internal teams, including complex technical troubleshooting and problem-solving.
- Work closely with Product, Engineering, and QA teams to improve and grow the product offering.
- Serve as an advocate for customers with the product organization.
- Become an expert in mobile and Singular's product offering.
- Provide guidance in SDK integration and overall Singular deployment.
- Play a significant role in the growth and development of our customer support competency.
- Using your deep expertise and advanced troubleshooting skills to coach and mentor other team members.
Requirements
- Four years or more experience working as a professional services consultant, customer support engineer, technical account manager, or sales engineer.
- Hands-on experience working with a variety of software products in production environments.
- Experience with mobile support, QA, or Development.
- Ability to write scripts, regular expressions, SQL queries, etc.
- Knowledge of HTML, HTTP, API call protocols, and formats, and HTTP trace/debugging.
- Experience in mobile advertising analytics and Ad-Tech domain is a plus.
- Technical bachelor degree, advanced degree is a plus.
- Fluency in both English and Spanish is required. Knowing Portuguese is a plus but not mandatory.
- Willingness to work closer to PST hours.
Preferred Skills
- Excellent analytical and problem-solving skills.
- Strong skills in data analysis/manipulation.
- Excellent customer service and communication skills, both verbal and written.
- Self-starter – able to come up to speed on complex, challenging concepts with minimal assistance.
- Ability to quickly context-switch between multiple complex work streams.
- Leverage domain knowledge and deep product skills to quickly gain understanding of the intent of a delivered solution.
- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
- Client-focused attitude — a customer advocate.
- Team player with solid communication and presentation skills.
Salary Information
The estimated salary range for this position is $80,000 - $120,000 per year, depending on experience and qualifications.
About Us
Singular is a leading provider of mobile advertising analytics and ad-tech solutions. We are committed to delivering high-quality products and exceptional customer support.
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