Technical Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Singular A tiempo completo

About the Role

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We are seeking a highly skilled Technical Support Specialist to join our US team. The ideal candidate will have exceptional technical, organizational, and communication skills to handle customer and partner support.

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Responsibilities

  • Serve as the primary technical support contact for Singular's customers, partners, and internal teams, including complex technical troubleshooting and problem-solving.
  • Work closely with Product, Engineering, and QA teams to improve and grow the product offering.
  • Serve as an advocate for customers with the product organization.
  • Become an expert in mobile and Singular's product offering.
  • Provide guidance in SDK integration and overall Singular deployment.
  • Play a significant role in the growth and development of our customer support competency.
  • Using your deep expertise and advanced troubleshooting skills to coach and mentor other team members.

Requirements

  • Four years or more experience working as a professional services consultant, customer support engineer, technical account manager, or sales engineer.
  • Hands-on experience working with a variety of software products in production environments.
  • Experience with mobile support, QA, or Development.
  • Ability to write scripts, regular expressions, SQL queries, etc.
  • Knowledge of HTML, HTTP, API call protocols, and formats, and HTTP trace/debugging.
  • Experience in mobile advertising analytics and Ad-Tech domain is a plus.
  • Technical bachelor degree, advanced degree is a plus.
  • Fluency in both English and Spanish is required. Knowing Portuguese is a plus but not mandatory.
  • Willingness to work closer to PST hours.

Preferred Skills

  • Excellent analytical and problem-solving skills.
  • Strong skills in data analysis/manipulation.
  • Excellent customer service and communication skills, both verbal and written.
  • Self-starter – able to come up to speed on complex, challenging concepts with minimal assistance.
  • Ability to quickly context-switch between multiple complex work streams.
  • Leverage domain knowledge and deep product skills to quickly gain understanding of the intent of a delivered solution.
  • Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
  • Client-focused attitude — a customer advocate.
  • Team player with solid communication and presentation skills.

Salary Information

The estimated salary range for this position is $80,000 - $120,000 per year, depending on experience and qualifications.

About Us

Singular is a leading provider of mobile advertising analytics and ad-tech solutions. We are committed to delivering high-quality products and exceptional customer support.



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