Front Desk Agent
hace 2 meses
Job Summary
As a valued member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities
- Process guest check-ins and check-outs efficiently and accurately
- Assign and manage room keys, ensuring secure payment and accurate billing
- Communicate effectively with guests and internal teams to resolve any issues or concerns
- Operate the telephone switchboard, responding to guest inquiries and requests
- Conduct daily reports and maintain accurate records of guest information
- Provide directions and information to guests, ensuring a positive experience
- Cash guest checks and process all payment types, ensuring accuracy and security
Requirements
- High school diploma or equivalent required
- No prior work experience necessary, but a positive attitude and strong communication skills essential
- Ability to work in a fast-paced environment and multitask with ease
- Excellent problem-solving skills and attention to detail
- Ability to work a variety of shifts, including evenings and weekends
About Marriott International
Marriott International is a global hospitality leader, committed to delivering exceptional experiences for our guests and employees alike. We're proud to offer a dynamic and inclusive work environment, with opportunities for growth and development at every level.
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