Guest Experience Director

hace 1 semana


Quintana Roo, México Marriott International, Inc A tiempo completo
Director of Guest Experience

About the Role:

This is an exciting opportunity to join Marriott International, Inc. as a Guest Experience Director in The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Playa Del Carmen, Mexico. As a key member of the resort operations team, you will play a vital role in ensuring exceptional guest experiences and driving overall satisfaction.

Responsibilities:

The ideal candidate will have experience in guest services, front desk, or related professional areas and will be responsible for:

  • Managing guest relations functions, including responding to and resolving guest issues while guests are still in-house
  • Supporting resort operations by managing owner and guest relations, analyzing key metrics to improve overall guest satisfaction, and assisting the General Manager and Director of Operations in resolving and responding to guest issues
  • Performing daily resort inspections to ensure the condition of common areas, amenities, outlets, and guest units, documenting findings, and sharing with leadership
  • Celebrating employee successes, encouraging teamwork, and promoting positive workplace culture, motivating your team to achieve their goals and improve guest satisfaction scores

Requirements:

To succeed in this role, you will need:

  • A high school diploma or GED; 1 year experience in the guest services, front desk, or related professional area, or
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • Exceptional communication and interpersonal skills, with the ability to effectively lead, influence, and encourage others
  • An analytical mindset, with the ability to identify trends in guest feedback and develop action plans to address them
  • The ability to work collaboratively across departments to ensure seamless guest experiences and effective problem resolution

Estimated Salary Range: $60,000 - $80,000 per annum, depending on qualifications and experience.



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