Customer Service Representative
hace 7 días
This key role is responsible for managing and supporting key customers and territories. The successful candidate will be responsible for quoting, purchase order review, data entry and management, working with customer portals, resolving customer issues related to production orders, and office-based administration support for both internal and external customers.
Key Responsibilities:
- Quoting and purchase order review
- Data entry and management
- Working with customer portals
- Resolving customer issues related to production orders
- Office-based administration support
- Interacting with internal departments, including Engineering, Quality Assurance, Operations, and Finance
- Creating and providing quotes, reviewing purchase orders, performing order entry and maintenance, managing customer websites portals, and resolving customer issues
- Maintaining files for quotations, orders, contracts, and documents for assigned customers
- Creating and maintaining a playbook for unique contractual requirements for key customers
- Communicating with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs
- Acting as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings
- Scheduling and managing cross-functional meetings for customer issue resolution
- Making recommendations to Management on customer opportunities and issues
- Ensuring compliance to US Export Regulations
Requirements:
- Bachelor's degree required
- Prior Customer Service experience required
- Relevant Co-Op and/or Intern experience preferred
- Team player with excellent communication, interpersonal skills, well-developed problem-solving skills, solid organizational skills, and the ability to be self-directed and effectively relate to all levels of an organization
- Ability to work well under pressure, multi-task, and meet deadlines
- Strong computer skills, including Word, Excel, PowerPoint, and Oracle experience a plus
- Strong undergraduate GPA required
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