Customer Service Representative

hace 1 semana


Reynosa, Tamaulipas, México Eaton A tiempo completo

**Job Summary**:

Eaton is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities**:

• Provide timely and effective responses to customer inquiries, including order status, delivery schedules, and product information.

• Collaborate with internal teams, including sales, production, and logistics, to resolve customer issues and ensure timely delivery of products.

• Negotiate and prioritize with production planners to meet customer needs and deadlines.

• Develop and implement process improvements to enhance customer satisfaction and loyalty.

• Serve as a project leader for major customer performance initiatives, including recovery schedules and quality issues.

• Gather information from service departments and create action plans to address customer concerns.

• Coordinate with CDC and shipping departments to ensure accurate and timely delivery of products.

• Maintain and report on key performance metrics, including expedite trace, OTD, and expedite turn-around.

• Train peers on best practices and lessons learned to enhance team performance.

**Requirements**:

• Bachelor's degree in a related field.

• Proficient use of computer and telephone systems.

• Strong problem-solving and analytical skills.

• Bilingual English/Spanish language skills.

• Manufacturing process knowledge and customer service background preferred.

**Success Criteria**:

• Analytical and decision-making skills.

• Ability to work independently with minimal supervision.

• Effective communication and interpersonal skills.

• Strong prioritization and time management skills.



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