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Customer Service Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced Customer Service Specialist to join our CommScope team. As a key member of our HR Shared Services team, you will be responsible for providing exceptional customer service and support to our global clients.
Key Responsibilities
- Validate and approve all employee data changes by accurately processing personnel and organizational transactions in a timely manner.
- Review the work of others to ensure error-free delivery of the final product.
- Work with vendors, subject matter experts, and HR Business partners to maintain case tracking systems and resolve complex issues.
- Prepare and issue employee and employment-related letters.
- Participate in activities designed to improve customer satisfaction and business performance.
Requirements
- Bachelor's Degree in a related field.
- Excellent communication skills in both Spanish and English language (written and spoken).
- Proficient in Microsoft Office Tools (Excel, PowerPoint, Word).
- Motivation, strong communication, dedication to quality, action-oriented, problem-solving, great teamwork, and outstanding customer service skills.
- Excellent interpersonal and communication skills.
- Ability to develop and sustain positive working relationships and influence others within and outside of direct reporting lines.
Preferred Qualifications
- Previous experience (1-3 years) in customer service, call center, or human resources.
- Working knowledge of HRIS and/or MS Excel and the formula and analytical and data management functions, experience in Help Desk applications.
- Experience of working on SAP SF Employee Central / ERP software / HCM system.
About CommScope
CommScope is a leading provider of connectivity solutions that empower how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
