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Customer Service Representative
hace 2 meses
**Optimizing Customer Experience**
We are seeking a skilled Customer Contact to optimize and monitor processes related to customer order processing, shipping, and returns. Key responsibilities include:
• Processing complex orders from customers and resolving order/delivery issues
• Tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
• Acting as liaison between customers, production, and distribution departments
**Your Role**
• Analyze and process customer demand with proper planning time fence
• Experience with SAP
• Experience with STLA, CHAMPS, Covisint, 3270, IMS7, GSDB, and others as a plus
• Responsible for contact for all requirements, deliveries, shipments, and customer service attention
• Handling product deliveries, finishing, and assignment, manage materials system to ensure that the customer's requirements are exact and communicate them to the assembly plants.
• Formulate and delegate logistics for emergency deliveries
• Responsible for logistics, order fulfillment, and customer payments, facilitating problem solving with customer material
• Responsible for dispute process within Customer Portals or Process Tools
• Acting as liaison between customers, production, and distribution departments
• Analyze and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns
**Your Background**
• In-depth knowledge of customer contact/service principles and practices
• Excellent organizational and planning skills
• Ability to take decisions and good judgment in emergency situations
• Interpersonal skills to work effectively with others
• Business Administration, Industrial Engineer, or studying similar career
• 3-5 years' experience as Customer Contact
• Experience on Tier 1 automotive industry
• English conversational
**Aptiv's Commitment to Diversity and Inclusion**
Aptiv is an equal employment opportunity employer. We value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and valued. We believe that our differences are a source of strength and innovation, and we strive to create a culture that is inclusive and respectful of all individuals.
**Why Work at Aptiv?**
Aptiv is a leading global technology company that is changing the way the world moves. We are passionate about developing innovative solutions that make transportation safer, greener, and more connected. If you are looking for a challenging and rewarding career, we encourage you to apply.
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