Supervisor of Telephone Operations

hace 3 semanas


Xico, México Marriott International, Inc A tiempo completo
Job Summary

As a Supervisor of Telephone Operations, you will be responsible for coordinating and directing the installation, maintenance, and dismantling of telephone, fax, and modem lines. You will also process guest check-ins, check-outs, room assignments, reservations, and cancellations, as well as block rooms and activate keys. Additionally, you will set up guest accounts, verify and adjust billing, and secure payment. You will operate the telephone switchboard station, assist with all calls and requests, and relay messages. You will also test communications equipment, create and review logs, and compile reports. You will assist in obtaining guest and VIP information, open doors, and assist guests and visitors. You will coordinate calls, emails, and deliveries to meet guests' needs, open and close the Business Center, and dispatch bell and valet staff. You will process accounts payable, review departmental productivity reports, payroll forecasts, and revenue postings. You will monitor and maintain inventory of equipment and supplies, and notify Loss Prevention and Security of theft and unwelcome persons.

Responsibilities
  • Coordinate and direct the installation, maintenance, and dismantling of telephone, fax, and modem lines
  • Process guest check-ins, check-outs, room assignments, reservations, and cancellations
  • Block rooms and activate keys
  • Set up guest accounts, verify and adjust billing, and secure payment
  • Operate the telephone switchboard station and assist with all calls and requests
  • Test communications equipment and create and review logs
  • Compile reports and assist in obtaining guest and VIP information
  • Open doors and assist guests and visitors
  • Coordinate calls, emails, and deliveries to meet guests' needs
  • Open and close the Business Center and dispatch bell and valet staff
  • Process accounts payable and review departmental productivity reports
  • Monitor and maintain inventory of equipment and supplies
  • Notify Loss Prevention and Security of theft and unwelcome persons
Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in a customer service or hospitality role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Ability to lift up to 25 pounds and stand for long periods of time
About Marriott International

Marriott International is a global hospitality company with over 100 award-winning properties worldwide. We are committed to providing exceptional service and creating lifelong memories for our guests. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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