Supervisor of Telephone Operations

hace 3 semanas


Xico, México Marriott International, Inc A tiempo completo
Job Summary

Coordinate and direct the installation, maintenance, and dismantling of telephone, fax, and modem lines. Process guest check-ins, check-outs, room assignments, reservations, and cancellations. Block rooms, activate keys, and set up guest accounts. Verify and adjust billing, secure payment, and operate the telephone switchboard station. Assist with all calls and requests, relay messages, and test communications equipment. Create, review, maintain, print, and compile logs, documentation, and reports. Assist in obtaining guest and VIP information, open doors, and coordinate calls, emails, and deliveries to meet guests' needs. Monitor and maintain inventory of equipment and supplies, and notify Loss Prevention and Security of theft and unwelcome persons.

Responsibilities
  • Coordinate and direct the installation, maintenance, and dismantling of telephone, fax, and modem lines.
  • Process guest check-ins, check-outs, room assignments, reservations, and cancellations.
  • Block rooms, activate keys, and set up guest accounts.
  • Verify and adjust billing, secure payment, and operate the telephone switchboard station.
  • Assist with all calls and requests, relay messages, and test communications equipment.
  • Create, review, maintain, print, and compile logs, documentation, and reports.
  • Assist in obtaining guest and VIP information, open doors, and coordinate calls, emails, and deliveries to meet guests' needs.
  • Monitor and maintain inventory of equipment and supplies, and notify Loss Prevention and Security of theft and unwelcome persons.
Requirements
  • Bachelor's degree from an accredited university or college.
  • At least 2 years of related work experience.
  • Less than 1 year of supervisory experience.
  • No license or certification required.
About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Marriott International, we are committed to delivering exceptional guest experiences and creating lifelong memories. Our team of professionals is dedicated to providing outstanding service and ensuring that every guest feels welcome and valued.



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