Multilingual Executive Assistant
hace 1 mes
**Sobre a Vaga**
Estamos procurando por um profissional qualificado para o cargo de Líder de Atendimento Call Center em nossa empresa, a We Assist. O candidato ideal deve ter habilidades em liderança, comunicação e resolução de problemas.
Responsabilidades:
- Liderar uma equipe de atendimento ao cliente;
- Desenvolver e implementar estratégias para melhorar a qualidade do atendimento;
- Gerenciar a rotina diária da equipe;
- Realizar reuniões de equipe e avaliar desempenho;
- Manter a equipe motivada e engajada;
- Desenvolver e implementar planos de treinamento e desenvolvimento para a equipe;
- Manter a equipe atualizada sobre as políticas e procedimentos da empresa;
- Realizar análises de desempenho e identificar áreas de melhoria;
- Desenvolver e implementar planos de ação para melhorar a eficiência da equipe;
- Manter a equipe informada sobre as metas e objetivos da empresa;
Requisitos:**
- Experiência em liderança e gerenciamento de equipe;
- Habilidades em comunicação e resolução de problemas;
- Conhecimento em processos de atendimento ao cliente;
- Capacidade de trabalhar em equipe e liderar;
- Conhecimento em tecnologia de atendimento ao cliente;
- Capacidade de analisar e resolver problemas;
- Conhecimento em gestão de tempo e priorização;
- Capacidade de trabalhar em um ambiente dinâmico e estressante;
Benefícios:**
- Oportunidade de trabalhar em uma empresa líder no setor de atendimento ao cliente;
- Ambiente de trabalho dinâmico e estimulante;
- Oportunidade de desenvolver habilidades e conhecimentos;
- Salário competitivo e benefícios;
- Oportunidade de trabalhar em uma equipe diversificada e multicultural;
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