Multilingual Executive Assistant

hace 1 mes


Ciudad de México, Ciudad de México We Assist A tiempo completo

**Sobre a Vaga**

Estamos procurando por um profissional qualificado para o cargo de Líder de Atendimento Call Center em nossa empresa, a We Assist. O candidato ideal deve ter habilidades em liderança, comunicação e resolução de problemas.

Responsabilidades:

  • Liderar uma equipe de atendimento ao cliente;
  • Desenvolver e implementar estratégias para melhorar a qualidade do atendimento;
  • Gerenciar a rotina diária da equipe;
  • Realizar reuniões de equipe e avaliar desempenho;
  • Manter a equipe motivada e engajada;
  • Desenvolver e implementar planos de treinamento e desenvolvimento para a equipe;
  • Manter a equipe atualizada sobre as políticas e procedimentos da empresa;
  • Realizar análises de desempenho e identificar áreas de melhoria;
  • Desenvolver e implementar planos de ação para melhorar a eficiência da equipe;
  • Manter a equipe informada sobre as metas e objetivos da empresa;

Requisitos:**

  • Experiência em liderança e gerenciamento de equipe;
  • Habilidades em comunicação e resolução de problemas;
  • Conhecimento em processos de atendimento ao cliente;
  • Capacidade de trabalhar em equipe e liderar;
  • Conhecimento em tecnologia de atendimento ao cliente;
  • Capacidade de analisar e resolver problemas;
  • Conhecimento em gestão de tempo e priorização;
  • Capacidade de trabalhar em um ambiente dinâmico e estressante;

Benefícios:**

  • Oportunidade de trabalhar em uma empresa líder no setor de atendimento ao cliente;
  • Ambiente de trabalho dinâmico e estimulante;
  • Oportunidade de desenvolver habilidades e conhecimentos;
  • Salário competitivo e benefícios;
  • Oportunidade de trabalhar em uma equipe diversificada e multicultural;

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