Customer Experience Manager

hace 4 semanas


Juárez, Chihuahua, México Harman International A tiempo completo

Job Summary

As a key member of the HARMAN team, the Customer Manager will be responsible for leading multidisciplinary teams to drive continuous improvement and excellence in inventory management and logistics. This role requires a strong understanding of inventory tasks, cycle counting, audits, and customer service, as well as experience in the automotive industry and ERP systems.

Key Responsibilities

  • Collaborate with planning and logistics teams to ensure customer shipments are on time.
  • Identify and implement improvements to reduce obsolescence risk and increase efficiency of labor.
  • Ensure high levels of data and transactional integrity in the MRP system to achieve accurate inventory levels.
  • Train Customer Analysts on job descriptions and specific customer requirements.
  • Act as an escalation point for logistics topics and coach Customer Analysts as needed.

Requirements

  • 8+ years of related experience in inventory management and logistics.
  • Experience in the automotive industry, preferably.
  • Knowledge of inventory tasks, cycle counting, audits, and customer service.
  • Ability to work under stressful conditions and analyze customer-driven trends and projections.
  • English language proficiency (90% or higher).

HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status.



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