Customer Experience Manager
hace 4 semanas
Job Summary
As a key member of the HARMAN team, the Customer Manager will be responsible for leading multidisciplinary teams to drive continuous improvement and excellence in inventory management and logistics. This role requires a strong understanding of inventory tasks, cycle counting, audits, and customer service, as well as experience in the automotive industry and ERP systems.
Key Responsibilities
- Collaborate with planning and logistics teams to ensure customer shipments are on time.
- Identify and implement improvements to reduce obsolescence risk and increase efficiency of labor.
- Ensure high levels of data and transactional integrity in the MRP system to achieve accurate inventory levels.
- Train Customer Analysts on job descriptions and specific customer requirements.
- Act as an escalation point for logistics topics and coach Customer Analysts as needed.
Requirements
- 8+ years of related experience in inventory management and logistics.
- Experience in the automotive industry, preferably.
- Knowledge of inventory tasks, cycle counting, audits, and customer service.
- Ability to work under stressful conditions and analyze customer-driven trends and projections.
- English language proficiency (90% or higher).
HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status.
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