Customer Success Associate Spanish Market

hace 2 días


Xico, México Factorial Hr A tiempo completo

About the Role

We are seeking a highly skilled Customer Support Associate to join our Spanish Market team. As a key member of our customer success team, you will be responsible for maintaining and creating strong relationships with our existing customers.

Key Responsibilities

  • Maintain and create strong relationships with existing customers
  • Ensure all customer needs and queries are resolved via ticket, phone, email, or chat
  • Control and follow up on any bugs with the operations team and the client
  • Assist with basic troubleshooting and provide information about products, services, and policies
  • Document interactions and demonstrate full ownership of each activity

Requirements

  • Proficient level of Spanish and English
  • Excellent communication and problem-solving skills
  • Previous experience dealing with customers is a plus

About Us

Factorial is an all-in-one HR Software company that helps SMEs automate HR workflows, centralize people data, and make better business decisions. We are a fast-growing company with a diverse and multicultural team of over 900 people in Barcelona, Brazil, Mexico, and the USA offices.

What We Offer

  • High growth, multicultural, and friendly environment
  • Save expenses with Cobee and get your salary in advance with Payflow
  • Healthy life with Gympass and Alan as private health insurance
  • Breakfast in the office, organic fruit, and free caffeine and theine
  • Flexible schedules, pet-friendly, and no dress code

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