Customer Service Representative

hace 1 día


Quintana Roo, México IWG plc A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Community Associate at IWG plc.

As a Community Associate, you will be responsible for providing exceptional customer service, managing multiple tasks, and ensuring a seamless experience for our customers.

Key Responsibilities
  • Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Manage the day-to-day operations of the workspace, including administrative tasks, customer support, and facility maintenance.
  • Build strong relationships with customers, understanding their needs and preferences to deliver personalized service.
  • Collaborate with the Community Manager to plan and execute events, promotions, and other initiatives to drive customer engagement and retention.
  • Ensure accurate and timely processing of customer transactions, including invoicing and payment processing.
Requirements
  • 1+ years of customer service experience, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Basic IT skills, including proficiency in MS Office and other software applications.
  • Legally eligible to work in the country and at least 18 years old.
  • B1 or higher level of English communication skills.
What We Offer
  • Competitive total compensation package, including salary, benefits, and quarterly bonuses.
  • Generous paid time off plans, including sick leave, vacation, and paid holidays.
  • A bright and inspiring work environment, with opportunities for growth and development.
  • Training and development opportunities, aligned with a clear career path.
  • A professional workplace community, with a business casual dress code.


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