Customer Service Representative
hace 1 día
We are seeking a highly skilled and customer-focused individual to join our team as a Community Associate at IWG plc.
As a Community Associate, you will be responsible for providing exceptional customer service, managing multiple tasks, and ensuring a seamless experience for our customers.
Key Responsibilities- Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Manage the day-to-day operations of the workspace, including administrative tasks, customer support, and facility maintenance.
- Build strong relationships with customers, understanding their needs and preferences to deliver personalized service.
- Collaborate with the Community Manager to plan and execute events, promotions, and other initiatives to drive customer engagement and retention.
- Ensure accurate and timely processing of customer transactions, including invoicing and payment processing.
- 1+ years of customer service experience, preferably in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Basic IT skills, including proficiency in MS Office and other software applications.
- Legally eligible to work in the country and at least 18 years old.
- B1 or higher level of English communication skills.
- Competitive total compensation package, including salary, benefits, and quarterly bonuses.
- Generous paid time off plans, including sick leave, vacation, and paid holidays.
- A bright and inspiring work environment, with opportunities for growth and development.
- Training and development opportunities, aligned with a clear career path.
- A professional workplace community, with a business casual dress code.
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