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hace 2 meses
We are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.
Key Responsibilities- Customer Support: Engage with customers via multiple channels (ticketing system, live chat, phone, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
- Troubleshooting: Reproduce technical issues and dive into Datadog's 400+ integrations to resolve complex technical problems.
- Demonstrations: Become demo certified and lead a three-pillar demo to customers, showcasing the capabilities of our platform.
- Product Feedback: Participate in product conversations with internal teams based on feedback from client interactions, ensuring our platform meets the evolving needs of our customers.
- Specialization: Train as a highly knowledgeable specialist in one or more Datadog product area(s), staying up-to-date with the latest features and technologies.
- Availability: Work from a Datadog office 3 - 5 days per week, collaborating with colleagues and contributing to a dynamic team environment.
- Technical Experience: Experienced in multi-channel technical support at a SaaS company (2+ years of related experience).
- Software Proficiency: Experienced using Zendesk, Jira, Confluence, or similar software.
- Engineering Background: An engineer with previous technical troubleshooting and/or programming experience.
- Soft Skills: Self-motivated, detail-attentive, and have a desire for continuous learning.
- Communication: A critical thinker who defaults to a client-centric approach, with effective written and verbal communication skills.
- Programming Experience: A tinkerer with some programming experience and a basic knowledge of Linux.
- Language Skills: Bilingual in English and Spanish, ability to read, understand and speak/communicate ideas with native speakers.
Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.
Benefits and Growth- Best-in-breed Onboarding: Comprehensive training and onboarding program to ensure a smooth transition into the role.
- Intra-departmental Mentorship: Access to a mentor and buddy program for in-house networking and professional development.
- Stock Equity and ESPP: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) to support long-term growth and financial stability.
- Continuous Professional Development: Opportunities for continuous learning, product training, and career pathing to support career growth and advancement.
- Inclusive Company Culture: An inclusive company culture, able to join our Community Guilds and Inclusion Talks, promoting diversity, equity, and inclusion.
