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Technical Support Specialist
hace 2 meses
Job Summary:
We are seeking a highly skilled and multilingual Technical Support Specialist to join our Wipro team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and ensuring seamless customer experience.
Key Responsibilities:
- Troubleshooting and Technical Support: Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Customer Communication: Communicate effectively with customers to understand their technical issues and provide timely solutions.
- Technical Expertise: Stay up-to-date with the latest technologies and trends in the IT industry, and apply this knowledge to resolve complex technical issues.
- Team Collaboration: Collaborate with cross-functional teams to resolve technical issues and improve overall customer experience.
- Continuous Learning: Participate in ongoing training and development programs to enhance technical skills and stay current with industry developments.
Requirements:
- Language Proficiency: Fluency in English, Portuguese, and other languages as required.
- Technical Skills: Strong technical skills, including hardware, software, and network troubleshooting.
- Customer Service: Excellent customer service skills, with the ability to communicate effectively with customers.
- Education: Minimum High School Diploma or equivalent.
What We Offer:
At Wipro, we offer a comprehensive benefits package, including above-law benefits, full payroll, constant training, and growth opportunities. We are an Equal Employment Opportunity employer and make all employment decisions without regard to race, sex, national origin, disability, sexual orientation, or any other status protected by law.
