Technical Support Specialist

hace 5 días

Ciudad de México, Ciudad de México Audible A tiempo completo

ROLE OVERVIEW
Audible is seeking a proactive and skilled Technical Support Specialist to enhance our dedicated team.

If you possess a strong customer service orientation, exceptional problem-solving abilities, and experience in supporting technology initiatives, this position could be an excellent fit for you.

As a vital member of our organization, you will have the chance to advance your career while assisting in the maintenance of Audible's services, platforms, and our distinctive Activate Caring ethos.

This role presents a remarkable opportunity to utilize your communication, technical, and analytical skills to make a significant impact on millions of users globally.


As a Technical Support Specialist, your responsibilities will include...

  • Developing expertise in one or more service areas
  • Conducting support activities for these services and collaborating with development teams to enhance service support
  • Working under management guidance to effectively resolve issues
  • Gaining a comprehensive understanding of the business logic and architecture of supported services to address undocumented trouble tickets
  • Analyzing complex application code and implementing approved code modifications to resolve support challenges
  • Providing mentorship, training, documentation, and resources to fellow Support Engineers to facilitate their support tasks
  • Actively contributing to the creation and enhancement of all support documentation
  • Executing code builds and deployments while regularly communicating status updates throughout the process
  • Generating and interpreting metrics that assess support effectiveness and service performance
  • Assisting in the development and refinement of operational policies and procedures utilized by teams and internal stakeholders
  • Engaging constructively in the planning of team initiatives
  • Demonstrating the ability to develop simple and efficient tools to enhance operational productivity
  • Learning to contribute to the design and development of support tools using best practices in software engineering
  • Mentoring fellow Support Engineers and participating in the recruitment and onboarding of new team members

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Beumer Group A tiempo completo

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Beumer Group. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in North America, Mexico, and Central America regions.Key Responsibilities:Provide technical support to clients via...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Audible A tiempo completo

    About This RoleAudible is seeking a highly motivated and customer-focused Technical Support Specialist to join our growing team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.Key...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México CloudFlare A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Cloudflare. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve customer inquiries.Key...

  • Technical Support Specialist

    hace 3 días

    Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Summary:Lenovo is seeking a highly skilled Technical Support Specialist to join our Managed Service Desk team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Lenovo's enterprise customers in Latin America.Key Responsibilities:Provide technical support to Lenovo's customers, including...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job DescriptionJob Title: Managed Service Desk EngineerJob Summary:We are seeking a highly skilled Technical Support Specialist to join our Lenovo Managed Service Desk team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Lenovo's enterprise customers in Latin America. You will assist customers in...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key ResponsibilitiesTechnical Support: Engage with customers via multiple channels to identify...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México LMX Lexmark Mexico, Br. of LIDMI A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at LMX Lexmark Mexico, Br. of LIDMI. As a Technical Support Specialist, you will be responsible for providing technical support to our field engineers, technicians, and product support teams who are diagnosing, troubleshooting, repairing, and debugging complex...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Ecolab A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Ecolab. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our equipment and systems.Key Responsibilities:Provide technical support to customers via phone, email, and on-site...

  • Technical Support Specialist

    hace 3 días

    Ciudad de México, Ciudad de México Datadog, A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key ResponsibilitiesEngage with customers via multiple channels (ticketing system, live chat,...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de... A tiempo completo

    About This RoleServicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled and motivated Technical Support Specialist to join our growing team. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our customers, ensuring their satisfaction and loyalty to our company.Key...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job Summary:We are seeking a highly skilled and multilingual Technical Support Specialist to join our Wipro team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and ensuring seamless customer experience.Key Responsibilities:Troubleshooting and Technical...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Marriott International, Inc. As a Technical Support Specialist, you will be responsible for troubleshooting and repairing technical problems or issues related to computer hardware and peripheral equipment.Key ResponsibilitiesTroubleshoot and repair technical problems...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Okta A tiempo completo

    About OktaOkta is a leading provider of identity and access management solutions. We empower organizations to securely connect their people, technology, and data, anywhere, on any device or app.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Emplifi (external posting) A tiempo completo

    About EmplifiEmplifi is a leading provider of unified customer engagement platforms, empowering over 20,000 of the world's top brands to revolutionize the digital and social customer experience. Our comprehensive and integrated platform combines social media marketing, social commerce, and care, along with unified analytics and AI, to fuel growth and drive...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Audible A tiempo completo

    ROLE OVERVIEW Audible is seeking a proactive and enthusiastic Technical Support Specialist to enhance our expanding team. If you possess a customer-centric mindset combined with innovative problem-solving abilities and have a background in supporting technical teams, this position could be a great fit for you. As a valued member of our organization, you will...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key ResponsibilitiesCustomer Support: Engage with customers via multiple channels (ticketing...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Audible A tiempo completo

    ROLE OVERVIEW Audible is seeking a proactive and enthusiastic Technical Support Specialist to enhance our expanding team. If you possess a customer-centric mindset along with innovative problem-solving abilities and have a background in supporting technology operations, this position could be an excellent fit for you. As part of our organization, you will...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Marriott International, Inc. As a Technical Support Specialist, you will be responsible for troubleshooting and repairing technical problems or issues related to computer hardware and peripheral equipment.Key ResponsibilitiesTroubleshoot and repair technical problems...

  • Senior Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Palo Alto Networks A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Palo Alto Networks. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide technical support to customers...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Fortinet. As a Technical Support Specialist, you will be responsible for providing advanced technical support to our customers, troubleshooting complex issues with Fortinet products, and collaborating with internal teams to resolve customer issues. Key...