Highly Motivated Sales Representative Wanted

hace 6 días

Hermosillo, Sonora, México Mass Markets A tiempo completo
About the Role

We are seeking a highly motivated Sales Representative to join our team at Mass Markets. This is an exciting opportunity for individuals who thrive in fast-paced environments and have a passion for delivering exceptional customer experiences.

Job Summary

The successful candidate will be responsible for interacting with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. As a Sales Representative, you will need to be confident, fully engaged, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
  • Utilize systems and technology to complete account management tasks.
  • Accurately document and process customer orders in appropriate systems.
  • Follow all required scripts, policies, and procedures.
  • Comply with requirements surrounding confidential information and personal information.
  • Escalaate customer issues to the appropriate staff and managerial for resolution as needed.
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
  • Adhere to all attendance and work schedule requirements.

Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • BASIC KNOWLEDGE OF MICROSOFT OFFICE SUITE (EXCEL, POWERPOINT, WORD, OUTLOOK)
  • BASIC UNDERSTANDING OF WINDOWS OPERATING SYSTEM
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • The ability to evaluate, troubleshoot, and follow-up on customer issues.
  • An aptitude for conflict resolution, problem-solving, and negotiation.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.

PREFERRED QUALIFICATIONS:
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
  • State or Federal work experience.

Estimated Salary: $45,000 - $60,000 per annum.

What We Offer:
  • A competitive base wage and lucrative sales commissions and contest incentives.
  • A comprehensive training program to ensure your success.
  • A collaborative and dynamic work environment.
  • Opportunities for career growth and advancement.

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