Logistics Service Representative

hace 2 semanas


Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

Job Title: Critical Logistics Services Customer Service Agent

This role is part of Expeditors' Critical Logistics Services Customer Service Team (CLS CS), which provides support for key customers in various industries, including aviation, automotive, pharmaceutical, retail, and technology. The team is responsible for overseeing critical logistics shipments, aircraft on ground shipments, and other specialized logistics services.

Main Responsibilities:

  • Provide exceptional customer service across all accounts, ensuring timely and accurate information is communicated to customers.
  • Track and trace customer shipments, bookings, and critical shipments, and proactively communicate with Expeditors districts and service providers to ensure customer satisfaction.
  • Coordinate with districts to gather information on customer shipments and ensure timely updates are communicated to customers.
  • Promote a positive workplace environment and ensure company culture is upheld.

Requirements:

  • High School Diploma
  • Proficiency in Microsoft products (e.g., Office Suite, SharePoint)
  • Ability to present and communicate work to diverse audiences
  • Fluent in English and Spanish (for Mexico-based positions)
  • One year of customer service experience
  • One year of logistics-related experience
  • Qualifications in supply chain management or logistics (IATA/FIATA)

About Expeditors:

Expeditors is a leading logistics company that provides transportation visibility and exceptional customer service to its clients. The company operates globally, with a wide range of customers, service providers, and district operations.



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