Customer Service Representative
hace 13 horas
We are seeking an experienced Customer Service Representative to join our CSSC Industry LATAM team at Grundfos Holding A/S. As a key member of our sales team, you will be responsible for delivering world-class customer service through various channels, including telephone, email, live chat, and instant messaging.
Key Responsibilities- Create and monitor tickets for processing and forwarding to the back office.
- Generate processed offers based on customer requirements and track them according to sales guidelines.
- Ensure customer interactions are in compliance with set SLAs.
- Maintain customer contact data in SAP CRM system and identify business opportunities for external sales.
- Enter and maintain manual and electronic orders accurately and efficiently.
- Resolve missing information for orders at the time of entry, or liaise with stakeholders to do so.
- Handle customer order changes and assist with supply chain issues while providing up-to-date order and delivery statuses.
- Address customer complaints and requests for product returns while promoting digital tools.
- Vocational certificate, Associate's or bachelor's Degree or equivalent work experience.
- Minimum of 1 year of previous experience within Customer Services.
- Relevant administrative experience, organizational skills & accountability with the Customer.
- Demonstrate working knowledge SAP (CRM/SD).
- Fundamental Product and Application Knowledge.
- Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English.
Grundfos is one of the world's leading water technology companies with more than employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make.
We are an inclusive team and welcome professional people from all corners - however you identify and whatever your background is. If you like the look of this role and know you can bring your skills to contribute to our purpose, please apply.
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