Customer Service Representative
hace 12 horas
Job Summary:
As a Senior Customer Service Representative at Motion Industries (Mot), you will play a critical role in ensuring customer satisfaction and driving business growth. Under limited supervision, you will respond to customer inquiries, place customer orders, and develop relationships with customers to fully understand their needs and wants.
Key Responsibilities:
- Negotiate sales prices and purchase prices to influence Motion Industries' gross profit.
- Adjust non-contract customer pricing to meet customer demands while maximizing profit for Motion Industries.
- Build customer relationships to drive repeat business by providing exceptional customer service and driving process improvements.
- Order items to maintain appropriate inventory levels for customers.
- Place orders up to $5,000 per line and $10,000 per purchase order without approval.
- Expedite backorders and prepare orders for shipment to customers.
- Source products from branch inventory, distribution center inventory, or supplier inventory.
- Determine the most cost-effective shipping method for customer orders.
- Handle customer returns and provide coaching and guidance to less experienced Customer Service Representatives.
Requirements:
- Typically requires a high school diploma or GED.
- Five (5) or more years of related experience or an equivalent combination.
- Excellent communication, negotiation, and time management skills.
- Strong product knowledge and ability to multi-task.
Benefits:
Motion Industries offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Equal Employment Opportunity:
Motion Industries is an equal opportunity employer and conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
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