Technical Support Specialist Level 3

hace 1 mes


Ciudad de México, Ciudad de México Idemia A tiempo completo

At IDEMIA, we're committed to making the world a safer place through cutting-edge identity technologies. Our teams work across 5 continents, speaking over 100 languages, and we believe that diversity is a key driver of innovation and performance.

This role is critical to maintaining our service-level agreements and ensuring the best possible experience for our clients. As a Technical Support Specialist Level 3, you'll be responsible for hardening platforms and products, monitoring their availability and performance, and recovering them during production incidents.

Key responsibilities include:

  • Hardening platforms and products before and after they go live
  • Maintaining platforms and products after go live
  • Recovering platforms and products during production incidents
  • Performing detailed root cause analysis and conducting post-mortem analysis
  • Seeking improvements in non-functional requirements and collaborating with development and product teams

Requirements include:

  • 4+ years of proven experience
  • Experience interacting with internal and external clients
  • Bachelor's degree in Computer Science or related field
  • Intermediate or Advanced English level

We're looking for a proactive and collaborative individual who can drive improvements in SRE across all team members. If you're passionate about technology and committed to delivering exceptional results, we'd love to hear from you.



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