Accor Hotels Customer Service Representative
hace 1 semana
Company Overview: Accor Hotels is a global leader in the hospitality industry, offering a unique and inclusive work environment. Our mission is to provide exceptional service to our guests while fostering a culture of diversity and inclusion.
We offer a competitive salary range of $40,000 - $55,000 per year, depending on experience and location. This role is perfect for individuals who are passionate about delivering outstanding customer experiences and are eager to learn and grow with our team.
Job Description: As a Reception Agent at Accor Hotels, you will be responsible for greeting and checking-in guests, responding to their requests, and settling accounts in a professional and courteous manner. You will also take initiative to add a personalized touch to every guest's stay, promoting hotel facilities and services, and maintaining accurate records of daily transactions.
Key Responsibilities:
- Greet and check-in guests, providing exceptional service and ensuring a smooth check-in process
- Respond to guest requests and resolve issues in a timely and professional manner
- Settle guest accounts accurately and efficiently
- Maintain accurate records of daily transactions and communicate effectively with other departments
- Promote hotel facilities and services to enhance the guest experience
Qualifications:
- Fluency in English (both written and spoken)
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Experience working in the hospitality industry or a related field
- Basic computer skills and knowledge of Opera system
Benefits:
- A competitive salary range of $40,000 - $55,000 per year
- Opportunities for career growth and development
- A dynamic and inclusive work environment
- Discounts on hotel stays and services
- A comprehensive benefits package including medical, dental, and vision insurance
Additional Information: We are an equal opportunity employer committed to diversity and inclusion. If you are passionate about delivering exceptional customer service and are eager to learn and grow with our team, please submit your application. We look forward to hearing from you
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