Hotel Guest Services Manager
hace 1 semana
**About Tamayyaz Program**
Tamayyaz is a Nationalization Development Program that empowers Saudi talents to acquire the necessary skills and knowledge for various professions within the hospitality field. By combining classroom learning with On-the-Job Training, this program enables participants to excel in their chosen careers.
**A Career at Accor Hotels**
We are more than just a global leader; we welcome individuals as they are and provide opportunities that match their unique personality. At Accor Hotels, we support our employees' growth and learning every day, ensuring that work brings purpose to their lives. This allows them to continue exploring the limitless possibilities that come with working with us.
**Job Description: Hotel Guest Services Manager**
In this role, you will be responsible for delivering exceptional guest experiences from check-in to departure. You will have the opportunity to make a positive impact through our Corporate Social Responsibility initiatives and take pride in providing personalized service to our guests.
Key Responsibilities:
- Greet and check-in guests, respond to requests, and settle accounts while maintaining exceptional service standards.
- Take initiative to add a personal touch to each guest's experience.
- Promote hotel facilities and look for opportunities to enhance a guest's stay through upselling.
**Requirements and Qualifications**
To be successful in this role, you will need:
- A Bachelor's degree.
- The ability to engage with people in a genuinely welcoming way.
- Reception experience, preferably in a 5-star or high-end customer service environment.
**Working Environment**
Sofitel Shahd Al-Madinah is a landmark property located in the heart of Madinah, offering luxurious accommodations and world-class amenities. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment that blends modern luxury with French flair.
**Compensation and Benefits**
We offer a competitive salary, estimated at SAR 15,000 per month, based on industry standards and local market conditions. Our benefits package includes access to training and development programs, opportunities for career advancement, and a comprehensive compensation package that reflects your hard work and dedication.
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