Global Operations Support Professional

hace 1 semana


Xico, México Citi A tiempo completo

The Ops Support Associate 2 role at Citi is an entry-level position focused on delivering operations support services. Key responsibilities include record/document maintenance, storage and retrieval, account management, imaging, and opening accounts in collaboration with the Operations - Core Team.

As a liaison between operations staff, relationship managers, project managers, custodians, and clients, the Ops Support Associate 2 plays a crucial role in providing day-to-day operations support aligned with Citi's operations support infrastructure and processes.

Key Responsibilities:

  • Identify, analyze, and resolve key issues within assigned areas, delivering supporting documents to corresponding teams
  • Assist in managing various reports, including business reporting, monthly operating reports, and business scorecards, while maintaining clear communication regarding local policies and processes
  • Support the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
  • Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates
  • Monitor compliance with Corporate Policies and implement corrective actions derived from MCA reviews and other control entities

To succeed in this role, candidates should possess relevant experience, proficiency in Microsoft Office, strong written and verbal communication skills, ability to work in fast-paced environments, analyze data, and solve problems. A Bachelor's degree or equivalent experience is also required.

This position requires a full-time commitment, and Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Estimated Annual Salary: $70,000 - $90,000



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