Senior IT Support Specialist
hace 6 días
A challenging role has become available for a Senior IT Support Specialist to join the Avantor team based in Mexico. This is a full-time position that requires strong technical expertise and excellent customer service skills.
**Job Overview:**
The successful candidate will be responsible for providing advanced level IT support to users across the organization, troubleshooting complex technical issues, and implementing solutions to improve system performance. Additionally, they will work closely with the corporate support team to ensure seamless delivery of services.
**Key Responsibilities:**
- Provide advanced level IT support to users, resolving complex technical issues and escalating as necessary.
- Implement solutions to improve system performance, identifying areas for process improvement and recommending changes.
- Work closely with the corporate support team to ensure seamless delivery of services, sharing knowledge and best practices.
- Maintain accurate records of incidents, issues, and resolutions, utilizing the Avantor IT ticket system.
**Requirements:**
- Bachelor's degree in Computer Systems or related field.
- 5+ years of experience in IT support, with a strong focus on technical problem-solving.
- Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels.
- Proficiency in Microsoft Outlook, MS Exchange environments, Windows 2K, 11, and Windows Server.
- Strong knowledge of PCs, Wintel, Software Center, SAP, Sovos interface, Networking concepts, Cyber Security familiarity, ServiceNow ticketing system.
**Working Environment:**
This is a full-time position based in Mexico, requiring occasional travel (up to 20%) and flexible working hours, including evenings and weekends. The ideal candidate will possess a high level of professionalism, customer orientation, and self-motivation, with a commitment to delivering exceptional results.
**Salary:** $80,000-$110,000 per year, depending on experience and qualifications.
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