Customer Service Professional

hace 4 semanas


Xico, México The Chemours Company A tiempo completo

As a Customer Service Professional at The Chemours Company, you will play a vital role in creating a world where chemistry harnesses power to shape markets, redefine industries, and improve lives.

Key Responsibilities:

  • Manage the end-to-end Order-to-Cash process, ensuring seamless execution and high customer satisfaction.
  • Establish and maintain customer and product master data to support business operations.
  • Respond to customer inquiries, resolving issues promptly and professionally.
  • Verify product availability and review ATP with the demand and sales team to ensure timely delivery.
  • Oversee invoice information in the customer portal and review customer orders against business policies.
  • Create, modify, and cancel orders in the system, ensuring accurate credit checks and confirmations.
  • Communicate order status and resolve customer complaints, managing product returns and issuing credits.
  • Collaborate with logistics and documentation teams to ensure smooth order execution.
  • Monitor product, transaction, and documentation flows, verifying pricing accuracy and issuing invoices.
  • Responsible for auditing policies and procedures, maintaining a high Customer Service Level (CSL), and ensuring clear alignment on customer segmentation strategies.

Requirements:

  • Bachelor's degree or equivalent combined experience/education.
  • Fluent written and oral communication in Spanish and English.
  • Strong teamwork, proactivity, collaboration, and problem-solving skills.
  • Ability to work with various IT tools and Microsoft Office.
  • Capacity to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

  • Experience in customer service.
  • Knowledge in export processes and familiarity with SAP and SFDC.

About Chemours:

We are a leader in the chemical industry, committed to sustainability and innovation. Join our team to discover the power of living chemistry and make a difference in the world.



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