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Customer Experience Associate

hace 2 meses

Guadalajara, Jalisco, México Helpware A tiempo completo

**About Us**

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern businesses. Our team of professionals is driven by the purpose of delivering exceptional value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

**Position Overview**:

**Primary Responsibilities**:

We are seeking an experienced Customer Experience Associate to join our Helpware team. The ideal candidate will maintain constant communication with our Customer Service Manager to identify customer pain points and collaborate with colleagues to identify and track issues & trends to improve the customer experience.

**Key Qualifications**:

• Proficient in written and verbal English

• 1-3 years of experience in a customer service role at an e-commerce company, start-up, or subscription-based business

• Ability to work evenings and weekends

• Experience with Zendesk is a requirement

• Exceptional and empathetic written communication skills

• Ability to learn multiple internal systems and processes quickly

• Detail-oriented with a deliberate pace

• Emotionally intelligent, solution-oriented communication

• A love of learning and the ability to keep up with a constantly changing environment

• A motivated, positive, and selfless attitude

**Work Environment**:

We are committed to providing a safe and healthy work environment for our employees. Our policy is people first, and we strive to keep our employees safe during uncertain times.

• Mandatory use of Personal Protective Equipment

• Sanitizing, disinfecting, or cleaning procedures in place

• Social distancing guidelines in place

• Divided work stations

• Remote interview process

• Virtual meetings