Program Manager, Repair Experiences Lead
hace 2 días
**Job Summary**
We are seeking a highly skilled Program Manager to lead our consumer hardware service operations and align them with our global strategy. As a key member of our team, you will be responsible for building and managing relationships with local vendors, ensuring they meet performance and timeline goals.
**Key Responsibilities**
- Own the customer experience, operational performance, and financial results in the country.
- Collaborate across teams to develop innovative programs that ensure support for customer returns and repair.
- Track performance metrics, create scorecards, and conduct regular business reviews.
**Requirements**
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management.
- Experience with consumer facing products.
**Preferred Qualifications**
- 5 years of experience managing cross-functional or cross-team projects.
- Experience with release management life-cycles and project milestones.
- Experience managing execution and product delivery.
- Knowledge of the technical and process challenges associated with the software development life-cycle.
- Ability to be an influential member of an integrated team composed of both technical and non-technical members.
**About Google**
At Google, we believe that everyone deserves opportunities to succeed. We're committed to building a workplace that's inclusive and diverse, where everyone can thrive. As a Program Manager at Google, you'll have the opportunity to work on complex, multi-disciplinary projects that span offices, time zones, and hemispheres.
**What We're Looking For**
We're looking for a highly skilled Program Manager who is passionate about leading complex projects and building strong relationships with stakeholders. If you have a strong background in program management, experience working with consumer facing products, and a passion for innovation, we encourage you to apply.
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