Transformation Program Manager

hace 1 semana

Xico, México Zendesk, Inc. A tiempo completo
Job Description

**About the Role**

We are seeking a highly skilled and experienced Transformation Program Manager to join our team at Zendesk, Inc. as a Senior Program Manager. This is a unique opportunity to drive business transformation and lead cross-functional teams to deliver strategic initiatives.

About the Team

The Corporate Program Management Office (CPMO) is a critical function within Zendesk, responsible for driving business transformation and executing company-wide programs. As a Senior Program Manager, you will be part of a dynamic team that works closely with leadership and cross-functional teams to deliver strategic initiatives.

Key Responsibilities

  • Partner with leadership to translate corporate strategies into execution-ready programs and initiatives.
  • Drive cross-functional teams to deliver on program objectives, ensuring clear communication and follow-up with stakeholders.
  • Bring structure to complex programs, from requirements gathering to design and implementation.
  • Design and build streamlined processes, working with teams to minimize disruption.
  • Establish communications infrastructure for program execution and executive-level engagement.
  • Identify and track key milestones, anticipating areas of risk and mitigating them.
  • Cultivate a culture of openness and transparency to increase program success.
  • Lead by influence, building trust across the organization.
  • Positively impact program team members by sharing experiences and contributing to continuous improvement.

Requirements

  • Proven track record of driving large-scale, complex programs.
  • Minimum 5 years in a Senior Program Manager role within a fast-paced environment or management consulting focused on business transformation.
  • Experience working with operations teams and managing programs that impact large employee groups.
  • Demonstrated success working across diverse teams and geographies, synthesizing competing priorities.
  • Able to distill complex topics into an organized approach and mobilize the right people to execute.
  • Strong collaboration, planning, influencing, prioritization, and time management skills.
  • Ability to tailor approach to meet the needs of Zendesk teams.
  • Experience with Atlassian toolset (JIRA, Confluence), Smartsheet, and/or process mapping software (Lucidchart) a plus.
  • PMP and/or Prosci Change Management certifications a plus.

What We Offer

As a Senior Program Manager at Zendesk, you will have the opportunity to work on high-impact programs, develop your skills, and contribute to the company's success.

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