Operational Excellence Manager

hace 1 día


Ciudad de México, Ciudad de México Amex A tiempo completo

About the Role

We are seeking a highly skilled Operational Excellence Manager to join our Global Merchant & Network Services (GMNS) team at American Express. As a key member of our team, you will be responsible for leading the New Product Governance Program for GMNS, supporting critical regulatory and compliance programs globally, and driving operational excellence initiatives.

Key Responsibilities

  • Manage and govern the New Product Governance program for GMNS
  • Risk assess new products and develop mitigation strategies
  • Integrate new products into the Operational Risk Program
  • Provide guidance, oversight, and reporting for key stakeholders
  • Ensure timely completion of program deliverables and manage inventory
  • Maintain robust reporting and produce executive updates for senior leaders
  • Coordinate and drive alignment of cross-functional internal and external stakeholders

Requirements

  • 2+ years' experience in operational risk management, control management within the Banking or financial services industries
  • Strong project and/or program management experience is required
  • Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
  • Problem solver and agile decision-maker with solid analytical skills
  • Demonstrate creative thinking, strong decision-making, flexibility, and the ability to manage and drive change
  • Strong interpersonal and collaboration skills
  • Strong communication and presentation skills
  • Case management system experience
  • Flexibility of working hours given the international nature of the role
  • Strong team player with ability to influence opinions without having direct authority. Direct people leadership experience is highly preferred
  • Understanding of the merchant business, related regulatory landscape & risk management is a plus.

What We Offer

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities


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