Strategic Partner Success Manager

hace 3 semanas


Ciudad de México, Ciudad de México Qualtrics A tiempo completo
About the Role

At Qualtrics, we are committed to delivering exceptional frontline experiences for our clients. We are seeking a Strategic Partner Success Manager to join our team and drive system changes that enhance partner experiences globally.

This role will be responsible for leading efforts to optimize partner processes and elevate initiatives for partner success. You will leverage automation and scalable solutions to improve partner experiences and drive higher customer renewal rates and program/license expansion.

Key Responsibilities
  • Resolve systemic barriers to unblock partner services delivery, creatively and analytically problem-solving to clear obstacles and successfully launch partner and customer programs.
  • Enable partners to build strong Qualtrics services practices that deliver world-class XM programs for customers and drive higher customer renewal rates and program/license expansion.
  • Build, measure, and improve upon an exceptional partner experience that fosters strong partner and customer relationships.
  • Support the Partner Success, Ecosystem, XM Success, Sales, Global Operations, and Product teams to better scale and improve product features, systems, and processes.
  • Effectively prioritize timely responsiveness for reactive requests while also making important progress on proactive and strategic initiatives.
  • Demonstrate outstanding interpersonal, collaboration, and communication skills.
Requirements
  • Bachelor's Degree; 5+ years of relevant experience in delivering professional services within a SaaS environment.
  • Strong program management skills, with a track record of successfully planning and executing complex initiatives in fast-paced, global settings.
  • Exceptional analytical and strategic thinking skills, with the ability to leverage data to inform decision-making and improve processes.
  • Proven ability to work independently in ambiguity, taking decisive action while maintaining focus on broader organizational objectives.
  • Highly developed emotional intelligence, capable of navigating diverse cultural perspectives and building collaborative relationships across teams.
  • Experience with Learning Management Systems (LMS) and Partner Relationship Management (PRM) platforms, AI-based solutions, and process automation.
  • Proficiency in data analytics tools (e.g., Excel, Tableau) and familiarity with API integration within partner frameworks is desirable.
About the Salary

The estimated annual salary for this role is $120,000 - $150,000, depending on location and qualifications.

Company Overview

Qualtrics is an Experience Management platform that helps organizations create software used by the world's best brands to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

Benefits
  • Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
  • Qualtrics Experience Program - up to MXN 36,882 for an experience of your choosing (eligible after a year).
  • Wellness reimbursement - up to the value of MXN 6,250 per quarter can be reimbursed for a variety of wellness activities.


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