Technical Support Specialist for Citi Applications

hace 2 semanas


Xico, México Citi A tiempo completo

Citi is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Applications Support group, you will provide technical and business support for users of Citi Applications.

Responsibilities:

This role involves utilizing good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders. You will provide short-term resolutions and work with relevant technology partners for long-term remediation.

You will develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals. This includes acting as a liaison between users/traders, interfacing internal technology groups and vendors.

You will participate in disaster recovery testing and make evaluative judgments based on analysis of factual information; resolve problems by identifying and selecting solutions. Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.

Requirements:

We are looking for an individual with 2-5 years of experience in technical support, preferably in a mainframe environment. You should have basic knowledge or interest in apps support procedures, concepts, and other technical areas. Participation in some process improvements and previous experience or interest in standardization of procedures and practices are also desirable.

You should have good customer service, communication, and interpersonal skills. Good knowledge of the business and its technology strategy is essential. Consistently demonstrates clear and concise written and verbal communication skills.

Benefits:

Citi offers a competitive salary range of $80,000 - $120,000 per year, depending on location and experience. In addition to a base salary, you will receive a bonus structure that rewards performance and contributes to your overall compensation package.

Citi is an equal opportunity employer and welcomes applications from diverse candidates. We offer a range of benefits, including health insurance, retirement savings plans, and paid time off. Our company values diversity, equity, and inclusion and strives to create a work environment that is respectful and supportive of all employees.



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