Collections Manager
hace 2 días
**About Us**
Charger Logistics Inc. is a world-class asset-based carrier with a strong presence across North America. With over two decades of experience providing top-notch logistics solutions, we have evolved into a leading transport provider, continuously growing and expanding our services.
**Our Culture**
We invest time and support into our employees, providing them with the room to learn and grow their expertise and work their way up. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies.
**Job Summary**
We are seeking a motivated individual to join our team based out of our Queretaro's office. The successful candidate will be responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers.
**Key Responsibilities**
- Manage an account portfolio and assist in account reconciliation for the collection of all monies due from customers.
- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Prioritize portfolio so that collection efforts result in maximum benefits, watching for key indicators that a customer account is in jeopardy of becoming delinquent.
- Resolve customer account issues, including past due invoices, to assure timely payments.
- Make recommendations to Sales and/or the customer to negotiate payment settlements.
- Develop professional relationships with all accounts payable contacts on each assigned account.
- Audit accounts for accurate billing and monitor aged and skipped invoices to ensure payment is received timely.
- Utilize advanced skills and expertise in a range of processes, procedures, and systems to recover aging invoices.
- Contribute ideas for process improvement based on identified themes and an understanding of the big picture.
**Requirements**
- Minimum 5 years of collections, cash applications, credit, accounts payable, or related finance experience.
- Managerial experience in the collection department will be an asset.
- 2+ years of experience in the transportation and logistics field is preferred.
- Recent college or university degree in Business-Finance or related field is required.
- Previous experience in a Collection specialist role or function is an asset.
- Strong verbal, written, and presentation skills and strong interpersonal and customer relation skills.
- Strong negotiation skills with proven closing ability.
- Ability to function independently with little or no supervision as well as function in a team environment.
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