Collections Team Lead
hace 1 semana
**Job Summary**:
Citi is seeking a highly skilled Collections Team Lead to join our team. As a Collections Team Lead, you will be responsible for assisting day-to-day operations of the call center area to ensure smooth workflow and achieve predetermined goals.
**Key Responsibilities**:
- Assist manager with coaching a team of representatives in a manner that ensures high-quality customer care, focused on building and retaining valuable customer relationships and committed to delivering value-added products and services.
- Build effective and strong teams committed to delivering world-class customer care and achieving organizational goals.
- Accurately assess strengths and development needs of employees, including timely and specific feedback and performance management.
- Identify and analyze escalated problems and provide guidance to team members for resolution.
- Negotiate solutions and act as a liaison with internal and external customers when necessary.
- Monitor research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations.
**Requirements**:
- Strong communication skills.
- Solid PC skills.
- Ability to make sound business decisions.
- Strong performance management abilities.
- Solid leadership skills and ability to direct and motivate staff with integrity and ethics.
**Preferred Qualifications**:
- Bachelor's degree.
- Desirable knowledge in Extrajudicial Collections.
- Experience in Customer Service.
- Teamwork skills.
**About Citi**:
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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