Senior Manager of Internal Collections

hace 2 días


Xico, México Didi Global A tiempo completo
About the Role

As a Senior Manager of Internal Collections at Didi Global, you will play a critical role in leading and managing the entire in-house collection multi-channel processes. With responsibility for over 200+ collectors, training teams, and a group of Supervisors and Team leaders, this position is key to ensuring credit losses targets are met.

Key Responsibilities
  • Ensure compliance with collection procedures, achieving quality and productivity goals.
  • Flawless execution of collection policies, ensuring all operational effectiveness targets are met.
  • Lead a group of Supervisors and Team Leaders to achieve their goals and develop their skills.
  • Be responsible for the production of operational intelligence, as per business requirements.
  • Lead by example, demonstrating the right operational behavioral principles.
  • Own the process of continuous improvement, identifying gaps and proposing mitigation actions.
  • Be proactive in providing feedback to risk collections policy teams to improve collections models.
  • Ensure the implementation of the Safety Operations strategy.
  • Propose and implement improvements in the dialer and collections strategies.
Requirements
  • At least five years of experience managing multi-channel collections processes of +200 collectors in the Banking or Fintech Industry for credit cards and/or personal loans.
  • Fully bilingual English-Spanish (Advanced Business English).
  • Proven experience as a People Leader.
  • Full experience in managing collection processes in a challenging environment.
  • Knowledge of collections models, collections strategy, and dialers management.
  • Long-term residence in Mexico City's Metro Area.
  • Solid knowledge of local collections regulations.


  • Xico, México Didi Global A tiempo completo

    Job SummaryWe are seeking a highly experienced Senior Collections Manager to lead and manage our in-house collection multi-channel processes. As a key member of our team, you will be responsible for ensuring compliance with collection procedures, achieving quality and productivity goals, and leading a team of Supervisors and Team Leaders to achieve their...


  • Xico, México Senior Spirit Of Roselle Park A tiempo completo

    **Job Summary**We are seeking a highly skilled and experienced Senior Procurement Manager to join our team at Senior Spirit Of Roselle Park. As a key member of our procurement team, you will be responsible for providing cross-functional category expertise and leading sourcing initiatives to drive business value and improve operational efficiency.**Key...


  • Xico, México Senior Spirit Of Roselle Park A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Software Engineering Manager to join our team at Senior Spirit Of Roselle Park. As a key member of our engineering leadership team, you will be responsible for leading a team of software engineers and providing technical guidance and oversight to ensure the successful delivery of our...


  • Xico, México Senior Spirit Of Roselle Park A tiempo completo

    Job SummaryThe Senior Consultant ERP Assurance will lead a global team of IT assurance experts who play a critical role in designing and assessing the efficiency of IT Application Controls across the company's IT landscape. This is a key role exposed to senior stakeholders at all levels, both internal and external.About the RoleKey...


  • Xico, México Senior Spirit Of Roselle Park A tiempo completo

    Job SummaryThe Senior Quality Assurance Manager will be responsible for ensuring the design, construction, validation, maintenance, and overall compliance of facilities, systems, and processes at Senior Spirit Of Roselle Park. This role will provide QE expertise to support clinical and commercial gene therapy products, ensuring Quality and Compliance aspects...


  • Xico, México Orbia A tiempo completo

    {"**Job Title:** Senior Internal Auditor**Job Summary:**Orbia is seeking a highly skilled Senior Internal Auditor to join our team. As a Senior Internal Auditor, you will be responsible for developing and executing audit work programs, performing financial and operational audits, and identifying audit findings.**Responsibilities:*** Develop and design tests...


  • Xico, México Senior Spirit Of Roselle Park A tiempo completo

    About the RoleWe are seeking a highly experienced ERP Assurance Senior Consultant to join our team at Senior Spirit Of Roselle Park. As a key member of our IT assurance team, you will play a critical role in designing and assessing the efficiency of our IT Application Controls across our company's IT landscape.Key Responsibilities:Co-design, improve and...


  • Xico, México Softwareone Deutschland Gmbh A tiempo completo

    About the RoleSoftwareone Deutschland Gmbh is seeking a highly skilled Senior Internal Auditor to join our global Internal Audit function. As a Senior Internal Auditor, you will play a crucial role in ensuring the effectiveness of our internal controls, risk management processes, and compliance with policies, procedures, and regulations.Key...


  • Xico, México Fresenius Medical Care A tiempo completo

    Fresenius Medical Care is seeking a skilled professional to join our team as a Credit and Collections Manager. This role is responsible for monitoring account payments and aging to ensure timely collections of accounts receivable. The successful candidate will have excellent communication and negotiation skills, with the ability to work independently with...

  • Collections Specialist

    hace 2 días


    Xico, México Epson America, Inc A tiempo completo

    **Key Responsibilities:**Our ideal candidate will be responsible for ensuring the prompt recovery of accounts receivables from customers of our subsidiaries.**Reporting Structure:**This role reports to the Credit and Collection Supervisor or Treasury, Financial Planning and Credit and Collections Manager.**Requirements:**We require a candidate with some...


  • Xico, México Aig A tiempo completo

    About the RoleAIG is seeking a highly skilled Insurance Collections Specialist to join our team. As a key member of our collections team, you will be responsible for managing premium receivables, resolving customer service issues, and collaborating with internal stakeholders to drive business growth.Key ResponsibilitiesManage and analyze premium receivables,...

  • Ar Collections Specialist

    hace 2 semanas


    Xico, México Warner Media, Llc. A tiempo completo

    About the Role:The Ar Collections Analyst will be responsible for managing assigned portfolios, analyzing and resolving variances, and compiling a list of necessary adjustments with backup documentation. This role will support the collections process to help meet or exceed established monthly and yearly collection goals through timely invoice resolution and...

  • Collections Specialist

    hace 2 días


    Xico, México Sgs A tiempo completo

    **Job Summary**We are seeking a highly skilled Collections Specialist to join our team at SGS. As a Collections Specialist, you will play a critical role in ensuring the timely collection of receivables and maintaining accurate records of customer payment status.**Key Responsibilities**Establish and maintain positive relationships with customers to collect...

  • Collections Manager

    hace 2 días


    Xico, México Charger Logistics A tiempo completo

    **About Us**Charger Logistics Inc. is a world-class asset-based carrier with a strong presence across North America. With over two decades of experience providing top-notch logistics solutions, we have evolved into a leading transport provider, continuously growing and expanding our services.**Our Culture**We invest time and support into our employees,...


  • Xico, México Citi A tiempo completo

    Job SummaryThe Product Development Senior Specialist Collections is responsible for driving the development of new products and features within the Collections domain. This role will lead the end-to-end product development lifecycle, from business case development to product release, ensuring alignment with business priorities and regulatory requirements.Key...

  • Collections Manager

    hace 2 días


    Xico, México Concord Servicing A tiempo completo

    Job SummaryConcord Servicing is seeking a highly skilled and experienced Collections Manager to lead our Mexico City office team. As a key member of our management team, you will be responsible for directing and managing our collections teams to achieve business objectives and ensure compliance with organizational policies and applicable laws.Key...

  • Collections Team Lead

    hace 2 semanas


    Xico, México Citi A tiempo completo

    **Job Summary**:Citi is seeking a highly skilled Collections Team Lead to join our team. As a Collections Team Lead, you will be responsible for assisting day-to-day operations of the call center area to ensure smooth workflow and achieve predetermined goals.**Key Responsibilities**:Assist manager with coaching a team of representatives in a manner that...


  • Xico, México Iris Software A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Internal Auditor to join our team at Iris Software. As a Senior Internal Auditor, you will play a key role in ensuring the effectiveness of our internal controls and compliance with regulatory requirements.Key ResponsibilitiesExecute multiple internal audit engagements independently and as part of a team,...


  • Xico, México Reach International Consulting A tiempo completo

    **About Reach International Consulting**We are a leading consulting firm specializing in financial services, seeking an experienced leader to join our team as a Senior Credit and Collections Leader. As a key member of our team, you will be responsible for managing our debt recovery operations, ensuring the smooth running of day-to-day activities, and driving...


  • Xico, México Citi A tiempo completo

    **Key Responsibilities**: As a key member of the Citi team, the Employee Relations Senior Manager will play a critical role in ensuring a positive and inclusive work environment. This includes participating in regulatory exams and internal audit reviews, responding to workplace concerns on behalf of senior management, and working with the Employment Law team...