Senior Manager of Internal Collections
hace 2 días
As a Senior Manager of Internal Collections at Didi Global, you will play a critical role in leading and managing the entire in-house collection multi-channel processes. With responsibility for over 200+ collectors, training teams, and a group of Supervisors and Team leaders, this position is key to ensuring credit losses targets are met.
Key Responsibilities- Ensure compliance with collection procedures, achieving quality and productivity goals.
- Flawless execution of collection policies, ensuring all operational effectiveness targets are met.
- Lead a group of Supervisors and Team Leaders to achieve their goals and develop their skills.
- Be responsible for the production of operational intelligence, as per business requirements.
- Lead by example, demonstrating the right operational behavioral principles.
- Own the process of continuous improvement, identifying gaps and proposing mitigation actions.
- Be proactive in providing feedback to risk collections policy teams to improve collections models.
- Ensure the implementation of the Safety Operations strategy.
- Propose and implement improvements in the dialer and collections strategies.
- At least five years of experience managing multi-channel collections processes of +200 collectors in the Banking or Fintech Industry for credit cards and/or personal loans.
- Fully bilingual English-Spanish (Advanced Business English).
- Proven experience as a People Leader.
- Full experience in managing collection processes in a challenging environment.
- Knowledge of collections models, collections strategy, and dialers management.
- Long-term residence in Mexico City's Metro Area.
- Solid knowledge of local collections regulations.
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Senior Collections Manager
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ERP Assurance Senior Consultant
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Credit and Collections Manager
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Collections Specialist
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Ar Collections Specialist
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