Senior Collections Manager

hace 2 días


Xico, México Didi Global A tiempo completo

Job Summary

We are seeking a highly experienced Senior Collections Manager to lead and manage our in-house collection multi-channel processes. As a key member of our team, you will be responsible for ensuring compliance with collection procedures, achieving quality and productivity goals, and leading a team of Supervisors and Team Leaders to achieve their goals and develop their skills.

Key Responsibilities

  • Ensure compliance with collection procedures and achieve quality and productivity goals
  • Lead a team of Supervisors and Team Leaders to achieve their goals and develop their skills
  • Be responsible for the production of operational intel, as per business requirements
  • Lead by example and own the processes continuous improvement, identifying gaps and proposing mitigation actions
  • Be proactive in providing feedback to the risk collections policy teams to improve collections models
  • Ensure the implementation of the Safety Operations strategy
  • Propose and implement improvements in the dialer and collections strategies

Requirements

  • At least five years of experience managing multi-channel collections processes of over 200 collectors in the Banking or Fintech Industry for credit cards and/or personal loans
  • Fully bilingual English-Spanish (Advanced Business English)
  • Proven experience as a People Leader
  • Full experience in managing collection processes in a challenging environment
  • Knowledge of collections models, collections strategy, and dialers management
  • Long-term residence in Mexico City's Metro Area
  • Solid knowledge of local collections regulations


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