Operations Director

hace 1 semana


Tijuana, Baja California, México Taskus A tiempo completo

About the Role:

We are seeking a highly skilled and experienced Operations Manager to join our team at TaskUs. As an Operations Manager, you will play a critical role in leading our customer experience operations and ensuring that our team delivers exceptional results.

Key Responsibilities:

  • Lead and manage a team of customer experience professionals to achieve business objectives and deliver exceptional results.
  • Develop and implement effective strategies to improve customer satisfaction, reduce churn, and increase revenue.
  • Collaborate with cross-functional teams to identify and prioritize business opportunities and drive process improvements.
  • Analyze data and metrics to inform business decisions and drive continuous improvement.
  • Develop and maintain strong relationships with internal stakeholders, including sales, marketing, and product teams.
  • Stay up-to-date with industry trends and best practices in customer experience and operations management.

Requirements:

  • At least two years of experience in a management role, preferably in a customer experience or operations environment.
  • Proven track record of delivering results and meeting targets in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to articulate complex ideas and build strong relationships with stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze data and drive business decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and passionate team.

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