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Senior Commercial Operations Manager

hace 2 meses

Xico, México Uber A tiempo completo

About the Opportunity

Uber Eats Mexico is seeking a highly motivated and experienced professional to join our commercial team as a Scaled Account Management Lead. Our team's mission is to maintain a highly engaged restaurant base by improving and accelerating our scaled account management treatment.

Your Key Responsibilities

  • Develop constant analyses of the Small and Medium-sized Businesses (SMBs) segment performance and different benchmarks of best-in-class commercial strategy to shape our scaled account management approach.
  • Work cross-functionally across operations and territory units to guarantee alignment to our Uber Eats vision and strategy.
  • Own data analysis and design accurate reporting providing visibility of the segment's performance.
  • Extract actionable insights from data that enable smart decision-making.
  • Lead team operations to guarantee best-in-class execution on work streams seeking segment growth.
  • Build the foundations of a scalable framework to support the operational and business needs of a rapidly growing portfolio of high-value SMB restaurant partners.
  • Work cross-functionally with internal stakeholders to drive execution of your plan.
  • Use internal tools to optimize and/or automate internal processes to playbook and drive improved headcount efficiency.

Your Ideal Background

  • 6 years of professional experience, ideally in operations and analytics with a proven track record in quantitative fields: sales operations, consulting, strategy.
  • Data-driven: while you don't need to be an SQL whiz (it's a plus) you should be comfortable driving analysis and using data to guide your insights, decisions, and projects.
  • Excellent communication skills that enable you to optimally listen, interpret, transmit, and present initiatives.
  • Outstanding organization and prioritization skills - the ability to lead your time effectively while working with multiple stakeholders on tight deadlines.
  • Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces.
  • Problem-solving skills. When you see a problem, you work hard and think out of the box until you fix it.

Bonus Points

  • SQL experience or passion for coding.
  • Operational proficiency and continuous process improvement.
  • Experience leading teams (2-3 persons).