Customer Support Professional

hace 6 días


Guadalajara, Jalisco, México Insulet Corporation A tiempo completo
About Insulet Corporation

Established in 2000, Insulet Corporation is a leading developer of innovative diabetes management solutions. Our flagship product, the Omnipod system, has revolutionized the way people with diabetes manage their condition, offering unparalleled convenience and flexibility.

Job Overview

We are currently seeking a highly motivated and performance-driven Product Support Specialist 2 to join our growing team. This role will be responsible for providing exceptional customer support, troubleshooting technical issues related to the OmniPod System, and working closely with customers in the US and Canada.

Key Responsibilities
  • Respond to and resolve customer inquiries via phone, email, or chat in a timely and professional manner.
  • Troubleshoot technical issues related to the OmniPod System, identifying root causes and implementing effective solutions.
  • Collaborate with internal teams to ensure seamless issue resolution and provide feedback on product enhancements.
  • Maintain accurate records of customer interactions, issues, and resolutions.
Requirements and Qualifications
  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, or Business Administration).
  • Minimum 1-2 years of experience in customer support or technical roles.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Familiarity with technical documentation and troubleshooting procedures.
Compensation and Benefits

We offer a competitive salary of $$70,000 - $90,000 per year, depending on experience and qualifications. Additionally, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous 401(k) matching program.

Why Work at Insulet Corporation?

We're a dynamic company that values innovation, teamwork, and customer satisfaction. As a Product Support Specialist 2, you will have the opportunity to make a real impact on the lives of people with diabetes, while developing your skills and expertise in a supportive and collaborative environment.



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