Senior IT Support Professional
hace 2 meses
We are seeking a Senior IT Support Professional to join our team in Guadalajara, Mexico.
**Salary:** Competitive salary range: 250,000 - 350,000 MXN per annum (approx. $12,500 - $17,500 USD)
**Job Overview:** NTT DATA Services is an equal opportunity employer and has an opening for a Technical Helpdesk Associate in Guadalajara, Jalisco, Mexico.
**Job Description:**
- Provide general L1 support for hardware and MS Office packages
- Answer technical support calls and escalate to other support groups as needed
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
**Requirements:**
- Availability to work 45 hours per week
- Interest in working at any shift
- Advanced English language skills
- Minimum 6 months of experience in customer service
**Benefits:**
- Competitive salary package
- Grocery tickets (12% of base salary)
- 30 days of Christmas bonus
- 12 days of paid vacations
- 50% vacation bonus
- Savings funds
- Medical insurance (you and your family)
- Life insurance
- Dental insurance
- Discounts with selected opticians
- Opportunity to grow within the company
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