Technology Alliances Strategy

hace 14 horas


Xico, México Zendesk, Inc. A tiempo completo
{"title": "Job Description", "content": "

At Zendesk, Inc., we're seeking a highly skilled Technology Alliances Strategy & Operations Manager to join our team. As a key member of our Technology Alliances leadership team, you will play a critical role in supporting all planning, reporting, and operational management activities.

Responsibilities:

  • Own the maintenance and optimization of our Salesforce instance, including reporting and overall hygiene.
  • In collaboration with our Product and Data teams, own all Tech Alliances data within LookerStudio and our Enterprise Data Warehouse, including creating and running queries against the data, as well as reporting and conducting analyses against the data to provide insights across the organization.
  • Establish best practices and standard operating processes for key activities, such as resell program and strategic partnerships.
  • Ownership of our external facing Partner Portal to ensure we are providing a streamlined partner onboarding journey and we have continued data integrity between the Portal and our internal CRM.

Requirements:

  • BA/BS degree required, an MBA can be a plus.
  • 4+ years of experience in a similar role or operating experience in a SaaS company.
  • Experience with Salesforce and LookerStudio, particularly reporting and batch modifications.
  • Experience creating and running SQL queries and analyzing the data produced.
  • Experience with end-to-end process improvement initiatives and scaling programs.

We're looking for a strategic thinker with excellent business acumen, who is comfortable with ambiguity and changing priorities. If you're a team player excited to collaborate with others and have a high-energy, positive attitude, we'd love to hear from you.

", "lang_code": "en-US"}

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