Cloud Solution Strategist

hace 3 semanas


Xico, México Microsoft A tiempo completo

Unlock your career with Microsoft, where innovation meets impact. As a Cloud Solution Strategist, you'll empower businesses to thrive in the digital age.

We're seeking a highly skilled professional to join our Customer Success team. In this role, you'll leverage your expertise in cloud technologies and customer-centric approach to drive business outcomes for our clients.

Responsibilities:

  • Customer Insights: Gather valuable insights from customers and partners, identifying their technical preferences, environments, and business needs. Map solutions with customer/partner business outcomes, acting as the voice of the customer.
  • Customer Satisfaction: Drive positive customer satisfaction by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. Actively listen and respectfully challenge to drive the best outcomes.
  • Technical Leadership: Leverage development opportunities to learn new technologies and services, sharing ideas and insights with virtual team members. Participate in external technical community events, sharing learnings with the internal team.
  • Business Impact: Independently identify issues and advise customers/partners to operate and optimize performance in accordance with Microsoft best practices. Escalate issues to senior team members or manager, as needed.

What We Offer

  • Estimated Salary: $120,000 - $180,000 per year, depending on location and experience
  • A competitive benefits package, including health insurance, retirement plans, and paid time off
  • Ongoing training and development opportunities to enhance your skills and advance your career
  • A collaborative and dynamic work environment with a talented team of professionals

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
  • 2+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, or technology sales

About Us

Microsoft is a global leader in technology, committed to empowering every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.



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